Frequently Asked Questions

General Questions


Letter Jackets

  • MY SCHOOL IS NOT CURRENTLY ONE OF YOUR ACCOUNTS, CAN I STILL ORDER A LETTER JACKET WITH CK?

    Yes, we are the official vendor for several schools many counties. However, we service many other schools for individual orders and teams; both locally and outside of Georgia. We can match your school tradition and colors. Contact us, your school may already be on file for an individual order.
  • CAN I ORDER A JACKET/PATCHES IF I’M NOT LOCAL OR OUT OF STATE?

    Yes, we currently service schools, colleges and organizations not local and out of state. Contact our office for details on getting your order started and payment options available?
  • CAN YOU DO PATCHES?

    Yes, we do separate or custom patches. Please contact our office for more details.
  • WHEN WILL MY JACKET BE READY?

    Depending on the season you order your jackets, it takes 4-6 weeks off peak. However, during peak season (Oct- Jan) it will take longer about 7-9 weeks. You will be contacted within a week of final production when your jacket will be ready. So, please call for more details.
  • DO I HAVE TO BE AN ATHLETE TO ORDER A JACKET?

    No! We offer a variety of custom letter jackets. Depending on your school? We have some traditional schools that offer jackets for varsity students only. Majority of schools/colleges encourage students to wear jackets to promote school spirit and pride. But your award letter does have to be earned as a participant.
    We do have individual orders for students that are non-athletes and want to promote their academic clubs, fraternities, sororities and other activities instead. This option is available to you!

Caps & Gowns

  • HOW DO I GET MEASURED FOR CAP AND GOWN?

    If you are one of our accounts, we will come to the school to take the measurements of your students. However, if you are an individual ordering a cap and gown measurements, measurements can be taken at our office through appointment or contact us.
  • WHAT HAPPENS IF I DO NOT GRADUATE?

    Contact us ASAP in writing prior to graduation by March 1.

CLASS RINGS

  • WHAT ARE YOUR CLASS RINGS MADE OF?

    We do not sell ultrium (scrape metal) class rings! We sell sterling silver, silver plus, white and yellow gold rings! Our gold rings are available in 10K, 14K, 18K. Our most popular selling rings are sterling silver which consists of 92.3% silver, one of the highest percentages on the market. Thus, a more valuable ring for your money!
  • HOW DO I ORDER A CLASS RING FROM CREATIVE KEYSTROKES?

    Call or visit our website for a wide unique selection. We offer several ways to order, schedule an appointment to visit our office, phone orders or online. Contact us for payment options.
  • CAN I ORDER A RING FROM OUT OF STATE?

    Yes, use our website for your selection and contact us for ordering details.
  • DOES YOUR RINGS HAVE INSURANCE AND/OR WARRANTY?

    Yes. Our rings have exclusive warranty and lost insurance. Contact us for details.

Orders & Shipping

  • Do you ship internationally?

    Unfortunately, we only ship within U.S. territories.
  • How long will my order take to arrive?

    Taking into account the production time to make the order, you should have your item in 2-3 weeks.
  • Can I track my order?

    Once you submit your order, you will be able to track your order via FedEx or UPS.
  • How can I change my order?

    You'll need to contact us as soon as possible to discuss your order.

Do you still have questions left?

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